How this Book Was Written and Why
Nine Suggestions on How to Get the Most out of This Book
PART ONE: FUNDAMENTAL TECHNIQUES IN HANDLING PEOPLE
1 ‘If You Want to Gather Honey, Don’t Kick Over the Beehive’
2 The Big Secret of Dealing with People
3 ‘He Who Can Do This Has the Whole World with Him. He Who Cannot Walks a Lonely Way’
PART TWO: SIX WAYS TO MAKE PEOPLE LIKE YOU
1 Do This and You’ll Be Welcome Anywhere
2 A Simple Way to Make a Good First Impression
3 If You Don’t Do This, You Are Headed for Trouble
4 An Easy Way to Become a Good Conversationalist
6 How to Make People Like You Instantly
PART THREE: HOW TO WIN PEOPLE TO YOUR WAY OF THINKING
2 A Sure Way of Making Enemies – and How to Avoid It
6 The Safety Valve in Handling Complaints
8 A Formula that Will Work Wonders for You
10 An Appeal that Everybody Likes
11 The Movies Do It. TV Does It. Why Don’t You Do It?
12 When Nothing Else Works, Try This
PART FOUR: BE A LEADER: HOW TO CHANGE PEOPLE WITHOUT GIVING OFFENCE OR AROUSING RESENTMENT
1 If You Must Find Fault, This Is the Way to Begin
2 How to Criticise – and Not Be Hated for It
3 Talk About Your Own Mistakes First
5 Let the Other Person Save Face
6 How to Spur People On to Success
8 Make the Fault Seem Easy to Correct